A Concierge Program Built for Care
A structured, hospitality driven support system for residents, families, and care teams.
A structured, hospitality driven support system for residents, families, and care teams.
A premium program designed to elevate every moment of the resident and family journey.
The TouchPoint Concierge Program is a complete hospitality and support system created to enhance the entire resident experience. From the moment someone prepares to arrive, through their stay, and after they return home, our concierge ambassadors provide thoughtful guidance, personalized attention, and seamless coordination.
This program ensures every resident feels supported, every family feels informed, and every team member has the tools they need to create a welcoming, organized environment.
What TouchPoint Concierge Does
The Program brings consistency, comfort, and hospitality into every part of the resident and family experience. It provides a clear structure that supports admissions, communication, daily comfort, and discharge, giving facilities a dependable system that elevates care.
Program Benefits for Residents and Families
The Program enhances the entire resident journey by creating clarity, comfort, and support from before admission through discharge. Families stay informed and connected, and residents feel valued, understood, and cared for throughout their stay.
Program Benefits for the Clinical Team
The TouchPoint Concierge Program supports clinical staff by removing non clinical pressures and improving communication across the entire care journey. By taking ownership of personal requests, family updates, scheduling needs, and daily comfort checks, the concierge creates a smoother environment that allows nurses and therapists to focus fully on medical care. This results in stronger trust from families, more engaged residents, improved team morale, and a more organized workflow that keeps daily operations running efficiently.
The TouchPoint Concierge Program is supported by a set of dedicated tools that make the experience smooth, personal, and dependable. Each concierge is equipped with a facility cash card to create small moments of comfort, a direct communication phone for real time support, and professional business cards that make every introduction feel intentional. Personalized welcome books and baskets set the tone from the moment a resident arrives, while detailed discharge packets guide families through the transition home. Together, these tools ensure that every touchpoint feels organized, thoughtful, and centered on the needs of residents and families.
TouchPoint Concierge ensures that residents and families always know who to turn to, what to expect, and how to get support. It creates comfort during transition, clarity during uncertainty, and connection during every moment of care.
